|IPROF Management Roundtable
|Making the Electronic Response
Center better for HP 3000 users
Q: I find myself using the electronic
support system more and
more due to some major improvements over
the past year. Is it
possible to implement an e-mail
notification system so they update
an issue submitted to a support engineer? I
find myself checking
several times a day to get timely
resolution of a problem, or
provide additional information to a support
engineer. It would
be a lot nicer if I just got a message that
said check the website
for an update.
Q: My names Ken Vickers.
Im with the Computing Solutions. So
far, of all the SRs which I know that
Ive had submitted, I cant
find trace of any of them.
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